FAQ

FAQ's

Q: When am I going to receive my order?

A: Orders within stock items take 5-10 business days processing, and domestic (US) orders take 3-10 business days with regular shipping.

Q: How do preorders work?

A: It takes about 1-3 business days to put the order into production. After production begins depending on the order size and type of finish it can take about 3-4 weeks otherwise stated. After that orders are produced, the items are delivered to us, and we ship them out within the next 3-5 business days.

Q: I made an order, is there a tracking number for me?

A: Yes, your tracking number for your order will be sent via email address provided with the order.

Q: I put the wrong shipping address can you change it?

A: If we've already sent out the order there's nothing we can do. If the item comes back to me, we will make an attempt to reach the customer via e-mail. If there is no response, we are no longer liable for the item and will not issue a refund.

Q: My item was shipped to the wrong location what can we do?

A: Contact the carrier used for the item and see what they can do. If it was a mistake on our end, we will do what we can to fix the issue.  If it was a mistake on the consumer's end, we will not be responsible.

All sales are final! Double check your address when finishing your order!
Dingras is not responsible for lost packages or items sent to the wrong address.