FAQ


FAQ's

Q: When am I going to receive my order?

A: Orders with in stock items take 1-3 business days processing and domestic (US) orders take 3-10 business days with regular shipping.

Q: How do preorders work?

A: It takes about 2-3 business days to put the order into production. After production begins depending on the order size and type of finish it can take about 7-14 business days. After that orders are produced the items are delivered to us and we ship them out within the next 3-5 business days.

Q: How long do preorders usually take?

A: 3-4 weeks for domestic (US) orders and 4-5 weeks for international orders

Q: I made an order, is there a tracking number for me?

A: Regular shipping does not come with tracking. Only orders made with the option of first class w/ tracking coming soon.

Q: I put the wrong shipping address can you change it?

A: If we've already sent out the order there's nothing we can do. If the item comes back to me we will make an attempt to reach the customer via e-mail. If there is no response we are no longer liable for the item and will not issue a refund.

Q: My item was shipped to the wrong location what can we do?

A: Contact the carrier used for the item and see what they can do. If it was a mistake on our end we will do what we can to fix the issue.  If it was a mistake on the consumer's end we will not be responsible.

All sales are final! Double check your address when finishing your order!
Dingras Boys is not responsible for lost packages or items sent to the wrong address.